FAQs
FAQs - Frequently Asked Questions
Welcome to the FAQ section of our online store! Here you’ll find answers to the most common questions about our products and services. If you need further assistance, please don’t hesitate to contact us.
ORDERS AND SHIPPING
1. How can I place an order?
You can place an order directly on our website. Simply select the products you want, add them to your cart, and follow the checkout process. Once your order is complete, you will receive a confirmation email.
2. What are the shipping times?
Shipping times vary depending on your location and the type of shipping selected at checkout. Generally, delivery takes 3-5 business days for standard shipping.
3. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real time. You can also go on the website and click in the "Track my order" section.
4. How much does shipping cost?
Shipping costs depend on the weight of the package and the destination. The exact costs will be calculated and displayed at checkout.
DISCREET PACKAGING
1. Do you offer discreet packaging?
Yes, we understand the importance of privacy. All our packages are shipped in plain packaging with no reference to the contents or the name of our store.
2. What does the external packaging look like?
The external packaging is simple and discreet, with only the necessary shipping information. There are no logos or indications of the contents.
RETURNS AND REFUNDS
1. Can I return a product if I’m not satisfied?
We accept returns exclusively for products that are damaged or non-functional upon arrival. If your item meets this condition, please contact us within 30 days of purchase.
2. How can I initiate a return request?
To initiate a return request, please contact our customer service team with your order number and details of the product you wish to return. We will provide you with the return shipping instructions.
3. How long does it take to receive a refund?
Once we receive and inspect the returned product, we will process your refund. Refund times may vary depending on the payment method, but generally occur within 7-10 business days.
SUSTAINABILITY
1. How do you contribute to environmental sustainability?
We are committed to reducing our environmental impact by using recycled and recyclable packaging materials. Additionally, we work with suppliers who share our commitment to sustainability.
2. Are your products eco-friendly?
Yes, we carefully select our products to ensure they are made from sustainable materials and have a low environmental impact.
3. Can I recycle the packaging?
Absolutely! We encourage all our customers to recycle the packaging. All of our packaging materials are designed to be easily recyclable.
If you didn’t find the answer you were looking for, contact us and we’ll be happy to assist you!
Thank you for choosing Senses Collective!
Welcome to the FAQ section of our online store! Here you’ll find answers to the most common questions about our products and services. If you need further assistance, please don’t hesitate to contact us.
ORDERS AND SHIPPING
1. How can I place an order?
You can place an order directly on our website. Simply select the products you want, add them to your cart, and follow the checkout process. Once your order is complete, you will receive a confirmation email.
2. What are the shipping times?
Shipping times vary depending on your location and the type of shipping selected at checkout. Generally, delivery takes 3-5 business days for standard shipping.
3. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real time. You can also go on the website and click in the "Track my order" section.
4. How much does shipping cost?
Shipping costs depend on the weight of the package and the destination. The exact costs will be calculated and displayed at checkout.
DISCREET PACKAGING
1. Do you offer discreet packaging?
Yes, we understand the importance of privacy. All our packages are shipped in plain packaging with no reference to the contents or the name of our store.
2. What does the external packaging look like?
The external packaging is simple and discreet, with only the necessary shipping information. There are no logos or indications of the contents.
RETURNS AND REFUNDS
1. Can I return a product if I’m not satisfied?
We accept returns exclusively for products that are damaged or non-functional upon arrival. If your item meets this condition, please contact us within 30 days of purchase.
2. How can I initiate a return request?
To initiate a return request, please contact our customer service team with your order number and details of the product you wish to return. We will provide you with the return shipping instructions.
3. How long does it take to receive a refund?
Once we receive and inspect the returned product, we will process your refund. Refund times may vary depending on the payment method, but generally occur within 7-10 business days.
SUSTAINABILITY
1. How do you contribute to environmental sustainability?
We are committed to reducing our environmental impact by using recycled and recyclable packaging materials. Additionally, we work with suppliers who share our commitment to sustainability.
2. Are your products eco-friendly?
Yes, we carefully select our products to ensure they are made from sustainable materials and have a low environmental impact.
3. Can I recycle the packaging?
Absolutely! We encourage all our customers to recycle the packaging. All of our packaging materials are designed to be easily recyclable.
If you didn’t find the answer you were looking for, contact us and we’ll be happy to assist you!
Thank you for choosing Senses Collective!