Refund policy

**Return and Refund Policy**

Welcome to Senses Collective! Your satisfaction is our top priority, and we strive to provide you with the best shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

**1. No Returns for Personal Hygiene Products**

Due to the personal nature of our products, we do not accept returns or exchanges unless the item you purchased is damaged or defective. This policy ensures the highest standards of hygiene and safety for all our customers.

**2. Damaged or Defective Items**

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. To be eligible for a return or exchange, you must:

- Provide proof of purchase (order number and receipt).
- Send us photos of the damaged or defective item.

Upon receiving your request, we will review the issue and, if approved, we will provide instructions on how to return the item to us. We will cover the return shipping costs for damaged or defective items.

**3. Refunds**

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Please note that shipping costs are non-refundable.

**4. Non-Returnable Items**

In addition to personal hygiene products, the following items are also non-returnable:

- Gift cards
- Sale items

**5. Late or Missing Refunds**

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your email address].

**6. Contact Us**

If you have any questions about our Return and Refund Policy, please contact us at:

Email: hello@sensescollective.com  
Phone: +61 416 806 371 

Thank you for shopping with Senses Collective. We appreciate your understanding and support.