Shipping policy

Last Updated: 25August,2024

At Senses Collective, we strive to provide efficient and reliable shipping to ensure your purchases arrive safely and on time. Please review our shipping policy below for detailed information on how we handle orders, shipping rates, delivery times, and more.

1. Processing Time

• Order Processing: Orders are typically processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Delays: Please note that processing times may be longer during peak seasons, holidays, or due to unforeseen circumstances. We appreciate your patience during these times.

2. Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the shipping method selected, the weight of the package, and the delivery destination.
• Delivery Estimates: Estimated delivery times are provided during checkout and depend on your location and the shipping method chosen. Please note that these are estimates and actual delivery times may vary.

3. Shipping Methods

We offer a variety of shipping options to suit your needs, including:

• Standard Shipping: [Estimated delivery time, e.g., 5-7 business days]
• Expedited Shipping: [Estimated delivery time, e.g., 2-3 business days]

Please select your preferred shipping method at checkout.

4. International Shipping

• Availability: We currently ship to Australia only. If your country is not listed, please contact us to see if we can accommodate your request.
• Customs, Duties, and Taxes: Senses Collective is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
• Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost in transit, please contact the carrier directly for assistance.

6. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
• Shipping Limitations: Certain products may have shipping restrictions due to legal or logistical reasons. These restrictions will be noted on the product page.

7. Order Issues

• Address Errors: Please double-check your shipping address before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
• Damaged or Missing Items: If your order arrives damaged or items are missing, please contact us within 7 days of receiving your package. We will work with you to resolve the issue.

8. Returns and Exchanges

For information on returning or exchanging an item, please refer to our [Return and Refund Policy](link to your Return and Refund Policy).

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Email: hello@sensescollective.com
Phone: +61 416 806 371